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Payments are to be made in advance, prior to the session.
If no payment has been made 7 days prior to the session, Reminder email will be send to inform that the payment is due. If no payment has been made 72 hours prior to the arranged session the session will be cancelled.
Change and session cancellations require at least 48 hours’ notice prior to the session. If 48 hours’ notice is not given, a cancellation fee will apply. The cancellation fee is the full price of the service. If you cancel your session within the 48-hour notice period and are not wanting to rearrange your session, a full refund will be issued.
If you wish to change the date or time of a FREE session, or wish to cancel a FREE session, then you must give at least 48 hours’ notice prior to the session. If 48 hours not is not given, Kasia Halani aka Tappingforselfhelp reserves the right to charge for that session at their discretion.
If you encounter an unexpected emergency situation and are unable to attend the session, please inform Kasia Halani aka Tappingforselfhelp as soon as possible. On these occasions, it is Kasia Halani aka Tappingforselfhelp discretion to whether the cancellation fee will be charged.
There may be times that Kasia Halani aka Tappingforselfhelp has to cancel your session due to illness or other sudden events. Your session date will be rearranged, and you will not be subjected to any cancellation fee. Please Ensure that you notify Kasia Halani aka Tappingforselfhelp of any changes in contact details.
If you have a 60-minute session booked and arrive for a session late and are less than 20 minutes late, the session shall go ahead but the session will be a shorter session and the minutes lost will not be honoured. If you arrive more than 20 mins late to the session, the session may have to be cancelled and full payment of the session will be required.
If you have a session booked that is more than 60 minutes in duration and you arrive late for the session and have at more than 40 minutes remaining, the session will go ahead, but the session will be a shorter session and the minutes lost will not be honoured. If you have less than 40 minutes remaining, the session may have to be cancelled (at Kasia Halani aka Tappingforselfhelp discretion) and full payment of the session may be required.
You must take full responsibility of your own wellbeing. Please ensure that you are in a safe environment with no distractions. You must be free from alcohol and drugs during the sessions. You must not record the session by any means.